Using pojk app Terms & Conditions — Fully transparent and straightforward

1. Introduction & Scope

These Terms & Conditions form a legal agreement between pojk app and all its users. pojk app (referred to herein as the "Platform") is an online gaming platform offering slots, fish games, Live Casino, and Sports Betting to players in Bangladesh.

By registering an account or using pojk app, you automatically agree to all of these terms and conditions. It is therefore essential to read them in full before creating an account. If you do not agree with any term, please refrain from using pojk app.

In these terms, "we", "us", or "pojk app" refers to the entity operating the Platform. "You", "user", or "member" refers to anyone registered on or using pojk app.

2. Eligibility & Registration

To open an account on pojk app, you must meet the following requirements:

• You must be at least 18 years old. A national ID or passport may be required for age verification.
• You must be a legal resident of Bangladesh.
• All information provided at registration must be accurate, complete, and up to date.
• Each individual may open one account only.
• The account must be for personal use only, not on behalf of a third party.

Pojk app reserves the right to verify your identity at registration or at any time thereafter. As part of the KYC (Know Your Customer) process, you may be asked to provide a government-issued ID and proof of address.

3. Account Management

Your pojk app account is entirely your personal responsibility. Sharing your password or login credentials with anyone is strictly prohibited. If you suspect unauthorized access to your account, notify our support team immediately.

Pojk app may temporarily suspend or permanently close an account under the following circumstances:

• If unusual activity is detected on the account
• If KYC verification fails
• Breach of Terms
• Account inactive for an extended period (12 months)
• For legal reasons or upon direction from a regulatory authority

4. Deposits & Withdrawals

Pojk app supports deposits and withdrawals via Bangladesh's leading mobile financial services — bKash and Nagad. All financial transactions are processed through secure, encrypted channels.

Deposit Terms:

• A minimum deposit amount applies and is subject to change.
• Deposits are generally processed instantly.
• Deposits must be made from a payment method registered in the user's name.
• Deposits from third-party accounts are not accepted.

Withdrawal Terms:

• KYC verification must be completed before making a withdrawal.
• Withdrawals can only be made to the same payment method used for the original deposit.
• Withdrawals are typically processed within 1–3 business days.
• Additional verification may be required for large withdrawal amounts.
• Bonus balance cannot be withdrawn directly.

Pojk app reserves the right to suspend or reject a withdrawal — without providing a reason — if fraud or a breach of terms is suspected. In such cases, the user will be asked to submit the required documents.

5. Bonuses & Promotions

Pojk app regularly offers welcome bonuses, reload bonuses, cashback, and various promotional offers. Each bonus comes with its own terms and conditions, which will be communicated at the time of claiming.

General Bonus Terms:

• Bonus funds cannot be withdrawn directly — wagering requirements must be met first.
• Each bonus has a set expiry date; bonuses that are not used within this period will be cancelled.
• The same bonus cannot be claimed more than once.
• A bonus may only be used on one account.
• Placing bets on games outside the eligible games list while using a bonus may not count toward wagering requirements.

Pojk app reserves the right to modify, suspend, or cancel any bonus or promotional offer at any time. If bonus abuse is detected, the bonus will be forfeited and action will be taken against the account.

6. Gaming Policy

All games on pojk app are powered by certified Random Number Generator (RNG) technology, ensuring completely fair and unbiased outcomes. The Return to Player (RTP) rate for each game is published transparently.

• Gaming is for personal entertainment only; professional or commercial use is prohibited.
• In the event of any dispute over a game outcome, pojk app's system logs will serve as the definitive record.
• Pojk app reserves the right to void any round where a technical error has caused an abnormal game result.
• The dealer's decision is final in Live Casino games.

For Sports Betting, all wager outcomes are settled according to the applicable rules. If a match or event is cancelled, the stake is generally refunded.

7. Prohibited Activities

The following activities are strictly prohibited on pojk app and may result in account closure and legal action:

• Fraud: Any attempt to cheat or manipulate the games or system.
• Bots & Automation: Using automated software, bots, or scripts to play games.
• Money Laundering: Using pojk app as a money laundering instrument.
• Collusion: Colluding with other players to gain an unfair advantage.
• Multiple Accounts: Creating multiple accounts under the same person's name.
• Chargeback: Filing a chargeback with your payment provider after making a deposit and playing.
• Hacking: Attempting unauthorized access to the platform's software or security systems.

8. Privacy & Data Protection

Pojk app is committed to protecting your personal information. Data we collect is used solely for service delivery, verification, and security purposes. Your information is never sold or shared with third parties.

We collect: name, email, phone number, date of birth, payment details, and gaming activity history. For more information, please see our Privacy Policy View page.

9. Responsible Gaming

Pojk app believes gaming is a form of entertainment — not a source of income. We encourage all our members to play responsibly. pojk app offers the following features:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Self-Exclusion: Temporarily suspend your account for a set period.
• Reality Check: Receive periodic reminders about your gaming session duration.
• Cooling-Off Period: Take a gaming break anywhere from 24 hours up to 6 months.

If you feel that gaming is having a negative impact on your life, please seek help. For more information, visit our Responsible Play Visit page.

10. Account Closure & Suspension

Pojk app may close or suspend an account without prior notice under the following circumstances:

• Serious Breach of Terms
• Fraud or Fraudulent Activity
• Money Laundering or Suspicious Financial Activity
• Regulatory authority directive or court order
• Multiple Accounts

If an account is closed and a valid balance remains with no terms violation, that balance will be returned after verification. However, if the closure is due to fraud or a terms breach, the balance will be forfeited.

11. Dispute Resolution

If you have a dispute with pojk app, please contact our customer support team first. We aim to resolve most issues within 72 hours.

Dispute Resolution Process:

• Step 1: Email us at [email protected] with full details.
• Step 2: Our team will review your complaint and request any additional information needed.
• Step 3: The decision will be communicated via email. System logs serve as the final evidence for all game-related disputes.

12. Changes to Terms & Conditions

Pojk app reserves the right to update these Terms & Conditions at any time. For significant changes, notice will be sent to your registered email or announced prominently on the platform.

Updated terms take effect from the date of publication. Continued use of pojk app after any changes constitutes your acceptance of the revised terms.

The latest version of these Terms & Conditions is always available on this page. Check the "Last Updated" date at the top of the page to confirm you are reading the most current version.