Your Data on pojk app
Fully Secured

1. Introduction

Pojk app (referred to as "we", "us", or "the platform") takes your privacy seriously. This Privacy Policy explains what information pojk app collects, why it is collected, how it is used, and the steps we take to keep your data safe.

By creating an account or using pojk app, you are considered to have agreed to this Privacy Policy. Please read it carefully before using the platform. If you have any questions, feel free to reach out to our support team.

This Privacy Policy has been developed in accordance with applicable data protection laws in Bangladesh and international standards. pojk app reserves the right to update this policy as needed and will notify users of any changes in a timely manner.

2. What Information We Collect

Pojk app collects different types of information for different purposes. A detailed breakdown is provided below:

Pojk app only collects information that is necessary. We avoid gathering data that is unnecessary or sensitive. Any information you voluntarily provide — such as updating your profile or contacting support — is also kept secure.

3. How Your Information Is Used

Pojk app uses your information for the following purposes:

• Account Management: Your information is used to create, manage, and secure your pojk app account.
• Identity & Age Verification: To verify user identity and age as part of the KYC process.
• Financial Transactions: To securely process deposits, withdrawals, and other financial transactions.
• Security Assured: Data is analyzed to prevent fraud, money laundering, and cyberattacks.
• Customer Support: Your information is used to address your complaints, questions, and support issues.
• Promotional Communications: To keep you informed about bonuses, offers, and updates (with your consent).
• Responsible Gaming: To analyze your gaming patterns and offer assistance when needed.
• Legal Obligations: To provide information as required by government or regulatory authorities.

Pojk app never sends your information to advertisers or unrelated third parties. If you prefer not to receive promotional emails or SMS, you can opt out from your account settings.

4. Data Sharing & Disclosure

Pojk app does not typically share your information with third parties. However, limited sharing may occur in the following circumstances:

• Payment Provider: Payment gateways such as bKash and Nagad receive the necessary information to process financial transactions.
• Game Provider: Our partner game software companies receive minimal data required to operate the games.
• Legal Authorities: Information may be disclosed to comply with lawful orders from government authorities or courts in Bangladesh.
• Fraud Prevention: Data may be shared with security partners during cybersecurity or fraud investigations.

Where data is shared with third parties, pojk app ensures they maintain the same level of data protection. Data protection agreements are in place with all partners.

5. Data Protection Methods

Pojk app uses industry-leading security technology to protect your data. Our security measures include:

• 256-bit SSL/TLS Encryption: All data transfers occur through encrypted channels.
• Firewall & DDoS Protection: Robust firewalls are in place at the server level.
• Two-Factor Authentication (2FA): You can add an extra layer of security to your account.
• Regular Security Audits: pojk app's systems are regularly audited by third-party security experts.
• Encrypted Database: Stored data is held in encrypted databases.
• Access Control: Only authorized personnel have access to specific data.

Please note that no method of transmission over the internet is 100% secure. pojk app strives to apply the highest level of protection, but staying vigilant about your own account security is equally important. Never share your login credentials with anyone.

6. Cookie Policy

Pojk app uses cookies and similar tracking technologies on its website. Cookies are small data files stored on your device that help improve your browsing experience.

Cookies used by pojk app:

• Necessary Cookies: Essential for maintaining active login sessions and core functionality. These cannot be disabled.
• Functional Cookies: Used to remember your preferences, language, and settings.
• Analytics Cookies: Collects usage statistics to help us understand how the site is used. No personal data is included.
• Security Cookies: Used to detect fraud and protect your account.

7. Data Retention Period

Pojk app does not retain your data longer than necessary. Our general policy is as follows:

• Active Account: Data is retained for as long as the account remains active.
• Closed Accounts: Data may be retained for up to 5 years after account closure for legal reasons.
• Financial Transactions: Retained for up to 7 years in accordance with financial regulatory requirements.
• KYC Documents: Securely retained for up to 5 years following verification.
• Log Files: System logs are retained for a maximum of 1 year for cybersecurity purposes.

Once the designated retention period expires, pojk app securely deletes or anonymizes your data so that it can no longer be used to identify you.

8. Your Rights

As a pojk app user, you have the following rights over your personal data:

To exercise any of these rights, email us at [email protected]. We will respond to your request within 30 days. Please note that in certain cases we may be legally required to retain specific data.

9. Children's Privacy

Pojk app is strictly for users aged 18 and above. We do not knowingly collect information from anyone under the age of 18.

Age verification is mandatory during pojk app registration, and date of birth is confirmed again during KYC verification. These steps help prevent underage access to the platform.

10. Changes to Privacy Policy

Pojk app may update this Privacy Policy from time to time. How we notify you depends on the nature of the change:

• Minor Changes: Updates will be reflected on this page, with the date at the top revised accordingly.
• Important Changes: A notification will be sent to your registered email and an announcement will be posted on the platform.

Continued use of pojk app after any changes have been made will be considered your acceptance of the updated Privacy Policy. We recommend checking this page regularly.

11. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact us:

To exercise your rights, request data deletion, or raise any privacy-related concern, send a detailed email to the address above. Please include your account username or registered email so we can process your request properly.